Refunds and cancellation

Go to Billing in your dashboard and open the billing portal, where you can cancel in one step. You can also email hello@carferrals.com and we will do it for you.

• Cancelling stops all future charges immediately.
• Your subscription stays active until the end of the period you have already paid for, and your remaining leads are yours to use until then.
• Your record of every lead you have claimed stays in your account. Seller contact details are visible while a subscription is active, and become visible again if you resubscribe.
• Cancelling during the free trial costs nothing at all.

We do not refund part of a month that has already begun, because the leads for that period are available to use from the first day of it. Cancel whenever you like and you simply are not billed again.

The exception: if we bill you for a month in which we found you nothing at all — no matching vehicle reached your feed — email us and we will refund that month in full. You are paying us to find vehicles, and a month where we did not is not a month we should keep money for.

A lead is spent when you claim a seller’s contact. If the car has already sold, or the seller never answers, you can ask for that lead back from My leads in your dashboard.

• Ask within 7 days of claiming the lead.
• “The seller is unresponsive” can be used from 48 hours after you claimed the lead, so you have had time to reach them.
• Tell us what happened in a sentence or two, and attach evidence: up to three screenshots, a link, or both.
• We review every request ourselves and tell you the decision, with a note if we declined it. If a request is declined, you can send it again with better evidence while the 7 days last.
• If we approve it, the lead goes back into your allowance and the car is taken off every dealer’s feed. No money moves, because the plan is a flat monthly fee.

If you think a charge is wrong, email hello@carferrals.com before disputing it with your card issuer. It is faster, and in almost every case we will simply fix it.